It is always possible to add a gift message for each product. At the time of purchase you will have the option to customize your products.
If you forget to add your gift message, you can do it before the order leaves the warehouse. To do this, go to My Account> Orders.
1- WHICH JEWELS AND WATCHES CAN BE ENGRAVED?
Watches and pens
The engraving will be done in the most suitable space depending on the model chosen.
Please follow the instructions on the product sheet.
2-WHAT TYPES OF ENGRAVING ARE POSSIBLE?
You can choose between 2 different fonts: Arial and Vijaya
Watch: 12 characters. Each symbol takes up 1 character
Pen: 12 characters. Each symbol takes up 1 character.
3- IS IT POSSIBLE TO CHOOSE THE COLOR?
The color of the engraving will not correspond to the finish of the chosen product, it will always be steel-coloured. If your product is PVD(i) coated, the engraving will be lighter.
(i)PVD stands for Physical Vapor Deposition, it is an ionic plating treatment, which is applied to the surface of the piece to be engraved and covers it with a high hardness metal.
4- WHEN WILL YOU RECEIVE YOUR JEWEL/WATCH?
The engraving time is 24 hours longer than the indicated delivery time.
5- IS IT POSSIBLE TO EXCHANGE OR RETURN AN ENGRAVED PRODUCT?
The engraved product cannot be returned or exchanged.
6- WHAT IS THE COST OF ENGRAVING?
If the engraving is done only on the back or on the side, the engraving is FREE. If the engraving is done on both the back and the side, the engraving has an additional cost of 6€.
Does engraving or personalization cost extra?
Our engraving service for writing instruments (pens and fountain pens) is free of charge from €39. Engraving is available for pens from €29, at a cost of €6.
How many characters can I enter?
For the pens: the engraving will be carried out on the pen clip: 12 letters of the Latin alphabet (space and punctuation marks included), horizontally, from left to right. You can simulate your engraving by selecting the article and then entering the desired text.
When will I receive my personalized product?
All personalized items have a delivery date different from the stipulated one, as our workshop needs an additional 24 hours to carry out the engraving. As a result the shipping time will take an additional business day compared to the standard shipping time.
Can I return an engraved item?
Personalized products cannot be exchanged or returned.